Average response time 2 hours.  All inbound emails are queued, measured in severity, assigned a case, and tracked through completion. The email response offers an effective channel to communicate directly with the Full Spectrum experts

Average response time 4 hours. Best option for those clients that have lost Internet connectivity

Your answer may already be publicly available. Our Full Spectrum experts monitor the on-line support forum and answer all questions posted.

Full Spectrum experts answer all queued messages.  The online chat support is to direct the user to the location where then can find the answers to their questions.  This service is not intended for long discussions. If you need to upload a file the email support is recommended.

Call 1-877-633-9536 Option 6, requires either prepaid support or credit card. Telephone support may be purchased on an as needed basis at an additional $85 per incident. We also have pre-paid options which are available in the following manner:

• A package of 5 incidents for $80 per incident
• A package of 10 incidents for $75 per incident
• A package of 15 incidents for $70 per incident
• A package of 20 incidents for $65 per incident

Incident packages do not have a fixed expiration date.

Call 1-877-633-9536 Option 6, Integration of software application into system is support that we provide.   However before you order integration you need to speak with expert.  The best path to follow is to make sure that the software expert knows exactly what your are trying to accomplish. It is possible the  integration has be done before and we will provide some intelligence, support and or first hand experience.  The Full Spectrum software is enabled  to allow import and export of data.   So a solution is probably possible. 

Full Spectrum User Guide